Affinda, a global leader in AI-powered document processing, today launched the Affinda Agent – a single AI agent that configures the entire document automation workflow through conversation. Teams can describe their documents, business logic and where the data needs to go – the Affinda Agent configures the workflow, and the Affinda Platform handles the processing, from ingestion through to validated, decision-ready data.
Getting document automation into production has always meant a long runway: technical scoping, developer time, fragmented tooling and configuration decisions made in isolation. And once data is flowing, a separate problem emerges – whether that data can be trusted. Real documents are messy. Invoices, contracts, claims forms, settlement packs, purchase orders and identity documents all carry edge cases that pile up, with errors slipping downstream before anyone notices.
The Affinda Agent collapses that setup complexity into a single guided conversation. Teams describe their use case in plain language, and the Agent proposes the configuration for every step of the workflow – ingestion, splitting, classification, extraction fields, validation rules, exception handling and integration – to more than 2,800 business systems. Every configuration can be inspected, adjusted or rejected before it takes effect, so teams prove fit with a proof of concept in days, then scale with confidence on the Affinda Platform.
The Affinda Agent makes the Affinda Platform the only solution in the Intelligent Document Processing (IDP) category that configures the entire document workflow through a single natural language conversation.
Andrew Bird, Head of AI at Affinda said: “For too long, the barrier to document automation hasn't been the AI – it's been the setup. Every other approach still requires technical teams to stitch together the workflow: ingestion, splitting, classification, extraction, validation, integration – each piece configured separately. We’ve collapsed that entire process into one conversation. That’s not an incremental improvement; it’s a different category of product.”
The Affinda Agent lives inside the Affinda Platform as a single conversation-driven interface. New users get industry-tailored prompts to describe their use case and get started quickly. Existing customers use it via the Platform sidebar to add new document types, configure new fields or expand into entirely new workflows. Most document processing platforms still require teams to work through menus and multi-step setup wizards – the Affinda Agent replaces all of that in a conversation with AI.
From brief to working workflow in an afternoon
Cookie Man has spent more than 60 years baking premium cookies for Australians and chose the Affinda Platform to help scale the operations behind their business.
“Setting up workflows in a conversation with the Affinda Agent has been a real turning point. In an afternoon, I’ve built a workflow that extracts data from customer purchase orders, validates it against our business rules, pushes it into our ERP and then also sends automated emails notifications to our partners. The accuracy has been excellent, and we're already planning more workflows with the Agent.”
– Dan Robinson, Supply Chain Manager, Cookie Man
The shift is being noticed across regulated industries and document-heavy use cases where workflows have historically been the slowest part of customer onboarding, claims processing, lending and logistics operations.
Charlie Bellingham, General Manager – Platform at Affinda, said: “For a lending firm or an insurance team, full document automation has often felt out of reach – too much setup, too much developer time. We're now seeing workflows that once took six to nine months of implementation work configured as a working proof of concept in about 10 minutes. Teams can see it working before they've committed to anything or paid a cent. That's a fundamentally different conversation.”
Last year Affinda launched its new platform, deploying AI agents with persistent Model Memory, enabling custom workflows without lengthy training cycles. Affinda Platform is used by 800+ customers across 80+ countries and has processed more than one billion pages.
Start your conversation
Describe your documents, your business logic and where the decision-ready data needs to go. The Affinda Agent configures the workflow, your team owns it. Explore the Affinda Platform or see the Affinda Agent in action.
Have a specific compliance, deployment or integration scenario you're working through? Bring it to our team – that's the kind of conversation we're built for.
