AI document processing for business process outsourcing

Let's invest time, talent and resources into repetitive, manual tasks. Said no one ever. And yet, when it comes to document processing, many organizations do exactly that. Why? Affinda’s AI platform is made for this work. Its intelligent document processing does the job of entire teams faster, smarter and more accurately than any person can.

Automate business process outsourcing workflows end to end

Stop wasting time on manual processing

Manual processing is slow, costly and prone to errors. Affinda automates document workflows from end to end, cutting manual efforts and empowering your team to close loans faster.

Accelerate document approval timelines

Slow document processing delays approvals and frustrates customers. Slash approval times by delivering straight-through processing with Affinda’s machine validation features, including data mapping, validation rules and text transformations.

Improve accuracy, eliminate errors

Manual data entry leads to costly mistakes. Affinda's AI agents learn instantly from every interaction, delivering over 99% accuracy, reducing costly errors and boosting confidence in your process decisions.

Scale business without stretching teams

Growing loan volumes strain manual processes. Affinda helps business process outsourcing businesses scale operations, processing more documents without additional headcount or stress on your team.

Built for compliance and data security

Affinda ensures complete traceability of every document processed, giving you the transparency and control needed for confident compliance audits.

Extract any information from any document, fast

Example of automated data extraction from a document in Affinda

Create models in seconds

Upload a document and Affinda will predict the information you want to extract, letting you automate document processing in just a few clicks.

Example of how to configure data transformations in the Affinda Platform

Cleanse and transform data

Affinda automatically transforms data into a format your business system recognizes, ensuring extracted information is ready for downstream processing. Have a bespoke need? Use natural language to describe how you want the data to appear.

Example of how to configure data transformations in the Affinda Platform

Apply business logic

Write validation rules in natural language to apply your business logic to the data. This will ensure the output meets your organization’s requirements and enable straight-through processing.

Pathway 1: Use our AI integrations agent

Non-developers can create integrations with ease. Choose from 400+ downstream systems and describe how you want the integration to work, using natural language. Affinda’s AI agent will write custom code to connect to your downstream system.

Pathway 2: Write your own code

Developers can easily connect Affinda with their systems using our client libraries. Automatically generate type-safe Pydantic models or TypeScript interfaces tailored to your needs.

What business process outsourcing teams use AI document automation for

Client onboarding

Process intake forms, contracts and compliance docs with ease.

High-volume processing

Automate invoice entry, claims intake and human resource updates.

Workflow routing

Distribute documents to the right delivery teams.

Quality assurance

Check accuracy across processed document sets.

Performance reporting

Extract SLA and KPI data from client records.

Keep costs low

Automate and streamline repetitive tasks to lower processing and operations costs.

No need to talk to sales. Get started now

Gain all the features from day one. With a free trial, discover how easy it is to extract any information from any document, fast.

Sign up for free

No sales calls, no credit cards and no hidden features. Get all the power in your hands from day one.

Upload documents

Drag and drop, email or upload via API. Affinda can handle any document, any file type and any layout with ease.

See the magic

Watch as the platform predicts the information you want to extract, letting you build models in minutes, not months.

Let AI agents process your documents

Example of business logic verifying accuracy of extraction in the Affinda Platform
Example of billing credits in the platform
Platform preview of instant AI learning from examples
Examples of seamless integrations supported in Affinda with no-code or API set up
Preview of flexible configuration of document fields on a payslip
List of security layers continuously monitored by Affinda

Automate document processing for BPOs with 99%+ accuracy

Extract information from any document, in any format with 99%+ accuracy. Unstructured data? Complex tables? Multiple languages? Affinda can handle it. Reduce errors and costly rework with reliable AI document automation.

See ROI in weeks, not months

Fast, low-cost onboarding, consumption-based pricing and AI agents that learn from just a handful of example documents. See ROI in a matter of weeks.

AI that instantly learns and adapts

Affinda is the only AI document processing platform for business process outsourcing that instantly learns from every interaction and applies that knowledge to make human-like decisions.

Easy integration, zero disruption

Affinda plugs directly into your existing tech stack. No ripping out systems, no change-management headaches. Integrate it easily – with code or without.

Configure, customize and maintain control

Use Affinda to build your own intelligent document processing solution for business process outsourcing or do it with our support. Our APIs, sample code, documentation and platform give you the tools to get started and the freedom to move fast.

Enterprise-grade security

Your documents are your business. We get that. Which is why data privacy and security are mission-critical for us. Affinda is ISO27001 compliant, ensuring we deliver enterprise-grade security and compliance for our customers globally.

Affinda has removed the laborious workload from our accounts staff, who now focus on quality assurance and management of any outliers.

- Nathaniel Barrs, CTO, PSC Insurance

95%

reduction in manual work

10×

more invoices processed with no added staff

 

Enhanced auditability and tracking of invoice approvals

Customer satisfaction is always our top priority, and Affinda has helped us achieve that by eliminating phone calls, manual handling, and delays.

- Jorg Both, Head of Business Systems, Northline

120,000

proof of delivery documents processed annually

82%

of documents straight-through processed in the first weeks

 

Automatic validation of documents against ERP system

Affinda's ongoing improvements in its AI models demonstrate its innovative approach in Document AI.

– Michael Zhao, AI Product Manager, SEEK

  • High accuracy parsing across multiple languages
  • Improved customer experience thanks to better structured data
  • Stronger compliance with international data security and software standards

Affinda’s support and expertise were invaluable… The experience working with Affinda was excellent.

- Nick Tran, Business Analyst, StateCover Mutual

300,000

documents processed annually

80

different document types

60%

Enhanced auditability and tracking of invoice approvals

The results have spoken for themselves. I recommend Affinda to anyone looking to enhance their product or business with AI capability.

- Steve O’Keeffe, CTO, Felix

76%

reduction in manual data input

30%

reduction in compliance data errors

85,000

compliance documents processed annually

Combine the best of artificial and human intelligence

99%+

accuracy in information extraction

10+

years of IP combined with the latest AI innovations

500M+

documents processed

50+

languages, supporting customers globally

Frequently asked questions

How do our document AI help automate document workflows in business process outsourcing?
What are some examples of AI automation in outsourcing use cases?