AI document processing for business process outsourcing
Let's invest time, talent and resources into repetitive, manual tasks. Said no one ever. And yet, when it comes to document processing, many organizations do exactly that. Why? Affinda’s AI platform is made for this work. Its intelligent document processing does the job of entire teams faster, smarter and more accurately than any person can.
Describe your exact workflow
Tell the agent what needs to happen in your business process outsourcing process and where the results should go.
Automate business process outsourcing workflows end to end
Stop wasting time on manual processing
Manual processing is slow, costly and prone to errors. Affinda automates document workflows from end to end, cutting manual efforts and empowering your team to process documents faster.
Accelerate document approval timelines
Slow document processing delays approvals and frustrates customers. Slash approval times by delivering straight-through processing with Affinda’s machine validation features, including data mapping, validation rules and text transformations.
Improve accuracy, eliminate errors
Manual data entry leads to costly mistakes. Affinda's AI agents learn instantly from every interaction, delivering over 99% accuracy, reducing costly errors and boosting confidence in your process decisions.
Scale business without stretching teams
Growing loan volumes strain manual processes. Affinda helps business process outsourcing businesses scale operations, processing more documents without additional headcount or stress on your team.
Built for compliance and data security
Affinda ensures complete traceability of every document processed, giving you the transparency and control needed for confident compliance audits.
Extract any information from any document, fast
Create models in seconds
Upload a claims document and the Affinda Platform will predict the fields you need – like claimant details, policy number, incident date, totals and line items – so you can automate claims document processing in just a few clicks.
Validate and transform data
The platform checks extracted claims data against your business rules and transforms it into a format your claims management system expects. That way, it’s ready for workflows like coverage checks, reserving, routing and settlement.
Apply your business logic
Use natural language to write validation rules that match your claims workflows, for example: flag missing fields; check policy numbers match correct formats; validate that document dates are within ranges; check financial consistency, such as line items summing correctly to totals.
Pathway 1: Use the Agent
Create integrations fast, even if you’re not a developer. Choose from 2800+ business systems and describe how you want your claims document processing workflow to connect, using natural language. The Agent will generate the code to make it happen.
Pathway 2: Write your own code
Easily connect Affinda Platform to your claims stack using our client libraries and APIs. Automatically generate type-safe Pydantic models or TypeScript interfaces tailored to your claims documents, so extracted fields map cleanly into your workflows.
What business process outsourcing teams use AI document automation for
Client onboarding
Process intake forms, contracts and compliance docs with ease.
High-volume processing
Automate invoice entry, claims intake and human resource updates.
Workflow routing
Distribute documents to the right delivery teams.
Quality assurance
Check accuracy across processed document sets.
Performance reporting
Extract SLA and KPI data from client records.
Keep costs low
Automate and streamline repetitive tasks to lower processing and operations costs.
No need to talk to sales. Get started now
With a free trial, discover how easy it is to extract any information from any document, fast.
Sign up for free
No sales calls, no credit cards and no hidden features. Get all the power in your hands from day one.
Upload documents
Drag and drop, email or upload via API. Affinda can handle any document, any file type and any layout with ease.
See the magic
Watch as the platform predicts the information you want to extract, letting you build models in minutes, not months.
Nathaniel Barrs, CTO, PSC Insurance
95%
reduction in manual work
10×
more invoices processed with no added staff
Enhanced auditability and tracking of invoice approvals
Jorg Both, Head of Business Systems, Northline
120,000
proof of delivery documents processed annually
82%
of documents straight-through processed in the first weeks
Automatic validation of documents against ERP system
Michael Zhao, AI Product Manager, SEEK
High accuracy parsing across multiple languages
Improved customer experience thanks to better structured data
Stronger compliance with international data security and software standards
Nick Tran, Business Analyst, StateCover Mutual
300,000
documents processed annually
80
different document types
60%
Enhanced auditability and tracking of invoice approvals
Steve O’Keeffe, CTO, Felix
76%
reduction in manual data input
30%
reduction in compliance data errors
85,000
compliance documents processed annually
Combine the best of artificial and human intelligence
1B+ documents processed
10+ years of IP combined with the latest AI innovations
800+ customers
95% reduction in manual processing achieved
Frequently asked questions
How do our document AI help automate document workflows in business process outsourcing?
In the BPO industry, where data accuracy, processing speed and cost efficiency are key determinants of success, artificial intelligence (AI) optical character recognition (OCR) data extractors have a significant role to play. AI OCR technology can scan and extract written or printed text from various document types into structured data within seconds, turning physical documents into easily manageable, searchable and storable data. This technology can be beneficial for BPO service providers, especially those that manage large volumes of data for multiple clients in a wide array of industries. At the most fundamental level, an AI OCR data extractor streamlines data entry and processing.
What are some examples of AI automation in outsourcing use cases?
Traditionally, BPOs manually key in the data, which is labor-intensive, slow and prone to entry errors. With Affinda's AI-powered OCR data extractor, BPOs can instantly extract data from multiple-sourced documents, bringing a notable increase in speed and accuracy. The reduced margin of error also ensures that clients receive high-quality, reliable data, enhancing their trust and satisfaction. A prime example can be a BPO handling accounting services for a client. They receive invoices, receipts and financial statements, often in different formats and languages. Using AI OCR technology, these documents can be rapidly digitized and relevant data like totals, dates, invoice numbers etc. can be extracted, making the process much faster and more accurate.