AI document automation solutions for email classification and routing.

Streamline your email classification and routing by introducing AI to automate repetitive tasks.




monthly users


documents processed

10+ years

of document IP

Affinda is trusted by some of the world's leading organisations

See our email classification and routing AI parser in action.

Our easy-to-use interface is designed for everyone, with no training required for use.

Want to try the free tool?

Open this web page on a desktop device to upload your documents and see how it works for yourself.

How does our document AI platform help optimise email classification and routing?

Implementing Artificial Intelligence (AI) Optical Character Recognition (OCR) technology can greatly assist businesses with email classification and routing. It can be an essential part of an intelligent system that processes and manages large volumes of emails effectively. In a typical organisation, customer service agents or administrators can be overwhelmed by the number of emails received daily, leading to overlooked or delayed responses. However, with the implementation of AI OCR, it can automatically classify emails based on their content into categories such as invoices, complaints, queries, feedback, and more. It facilitates routing these emails to the relevant departments or individuals for quicker responses. The benefits of using such an AI system include improved efficiency, better time management, minimized human error, improved customer service, and data accuracy.

For instance, a large e-commerce company may receive thousands of emails daily from customers worldwide. These include enquiries about products, delivery complaints, refund requests, and feedback. Affinda’s document AI platform could automatically analyse the content of each email. They might then categorise the emails and reroute them to the appropriate departments - product inquiries to the sales team, delivery complaints to the logistics team, and refund requests to the finance department. That way, every email is addressed promptly and accurately, leading to improved customer satisfaction and business efficiency. This advanced technology, by ensuring high-speed and high-accuracy data extraction and routing, can help to transform email classification and routing procedures across a range of businesses.

Automatically process your email classification and routing documents in four simple steps.

Step 1

Upload your documents to Affinda directly to our app, or by integrating with email or document management platforms

Step 2

Our AI-powered OCR data extractor will automatically scan, extract, label and categorise the data on the documents in seconds.

Step 3

Export the data in a structured and usable format. Integrate our AI-powered OCR data extractor with any downstream system or platform to use your data where you need it most.

Step 4

Need an AI data parser customised to your specific business needs? Our expert team can build a model tailored to your business workflows that integrates seamlessly with existing processes.

“Affinda's ongoing improvements in its AI models demonstrate its innovative approach in Document AI.”

Michael Zhao

AI Product Manager | SEEK

How our AI data extractor can benefit your email classification and routing use case.

Simplify business workflows

De-clutter your business processes with a solution that seamlessly consolidates a diverse range of data, reducing complexity in business workflows and promoting effortless, streamlined operations.

Save time and money

Leave the repetitive, menial tasks to the AI, and do what you do best - talk to real people. Resume parser, job description parser, and candidate search and match can free up hours in your work week.

Reduce manual data entry

Our solution delivers speed and accuracy, handling data processes in seconds and freeing your team from tiresome data input. This not only saves time, allowing focus on vital tasks, but also significantly cuts business costs.

Enhance business productivity

Our solution streamlines data parsing, analysis and management, quickly transforming unstructured data into actionable insights. This boosts productivity and accelerates decision-making, driving business growth.

Innovative features that set us apart from the rest.

Superior accuracy

Over 20+ fields extracted

Supports multiple file formats: PDF, JPG, PNG

Highly flexible and customisable

Supports over 56 languages

Upload and extract in bulk

Self-learning models improve over time

Seamless upstream and downstream integration

email classification and routing

Case Studies

Learn how other businesses are using our parsing solutions.

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Need to automate your business workflows? Contact us.

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