How does our document AI platform help optimise email classification and routing?
Implementing Artificial Intelligence (AI) Optical Character Recognition (OCR) technology can greatly assist businesses with email classification and routing. It can be an essential part of an intelligent system that processes and manages large volumes of emails effectively. In a typical organisation, customer service agents or administrators can be overwhelmed by the number of emails received daily, leading to overlooked or delayed responses. However, with the implementation of AI OCR, it can automatically classify emails based on their content into categories such as invoices, complaints, queries, feedback, and more. It facilitates routing these emails to the relevant departments or individuals for quicker responses. The benefits of using such an AI system include improved efficiency, better time management, minimized human error, improved customer service, and data accuracy.
For instance, a large e-commerce company may receive thousands of emails daily from customers worldwide. These include enquiries about products, delivery complaints, refund requests, and feedback. Affinda’s document AI platform could automatically analyse the content of each email. They might then categorise the emails and reroute them to the appropriate departments - product inquiries to the sales team, delivery complaints to the logistics team, and refund requests to the finance department. That way, every email is addressed promptly and accurately, leading to improved customer satisfaction and business efficiency. This advanced technology, by ensuring high-speed and high-accuracy data extraction and routing, can help to transform email classification and routing procedures across a range of businesses.
