- Increase of 300% in Straight-Through-Processing (STP) of checks, due to better data quality
- Achieved a substantial labour cost reduction of 50% per check, due to less manual intervention by the support team
- Improved turnaround time for checks with the correct information, resulting in a decrease in median response time from 45 minutes to instantaneous
“Affinda was happy to tackle our business challenge with a high accuracy AI solution. This drastically improved our Straight-Through-Processing rates, reduced errors and lowered the overall cost of checks. As we can now rely on our data being correct, we can get identification documents immediately sent through to DVS for verification with no manual handling. We now deliver extremely accurate checks with a rapid turnaround time that businesses and individuals can rely on.”- Rob Wallace, CEO at Makesure
About Makesure
Makesure is an Australian-based high-volume background verification platform, providing a wide range of verification checking services including criminal checks, reference checks and ID checks. With over 10 years’ experience, Makesure are among the most respected and reputable bodies of certification. They partner with the Australian Criminal Intelligence Commission (ACIC) as an Accredited Broker, Home Affairs, Australian Federal Police, Attorney General Department and the Federal Department of Finance, alongside thousands of organisations around Australia, including Linfox, RACV and the AFL, performing millions of verification checks every year.
Makesure’s Business Challenge & Requirements:
Before Makesure’s integration with Affinda, when a check is completed, the process is as follows:
- The user first uploads personal identification (ID) documents to Makesure, such as a passport, birth certificate or motor vehicle license
- These ID documents are then scanned and processed by Makesure
- Makesure’s team manually checks all of the details on the documents to ensure that the information is correct
- The ID documents are then sent to the Australian Government’s Document Verification Service (DVS) for verification
Because of the large volume of checks that Makesure processes annually, they required:
- A scalable, efficient and dependable custom AI-driven solution
- A model that improves their Straight-Through-Processing (STP) rate, reducing errors
- A reduction in overall processing costs and labour due to manual handling of data
- A document-agnostic model that allowed the submission of many different identification documents in a range of different formats
Solution:
Initially, Makesure attempted to address their persistent issues with an AI document processing solution. Despite exploring several Affinda alternatives, none of them were able to provide the levels of accuracy Makesure needed, leading them to continue relying on humans-in-the-loop, defeating the purpose of integrating AI with their processes. With this testing, Makesure also realised that their ongoing challenges couldn’t be solved with a standard off-the-shelf solution.
To address this, Affinda’s AI experts worked with the Makesure team to build tailor-made AI models to meet their specific to their needs.
The new Document AI model:
- Increased the accuracy of processing multiple types of identification documents, from regular ID documents such as a passport, birth certificate, motor vehicle license and Medicare card to unique, uncommon ID documents including credit cards, debit cards, Student ID cards, immigration cards and more
- Removed the need for a human-in-the-loop, drastically improving STP rates and reducing errors caused by the manual handling of data
- Has >95% accuracy, reducing the labour costs involved by manually checking ID documents
Impact:
- Implemented Affinda’s advanced AI-powered engine to accurately and efficiently extract data from various IDs
- Saw an increase of 300% in Straight-Through-Processing (STP) of checks, due to better data quality
- Achieved a substantial labour cost reduction of 50% per check, due to less manual intervention by the support team
- Improved turnaround time for checks with the correct information, with the median response time reduced by over 99% from over two hours to under one minute
Ready to see how Affinda’s AI-powered document processing products can help your business? Chat with one of our experts today.
