Charlotte Williams

Charlotte Williams is a Product Analyst and helps enterprises automate their critical document workflows with the Affinda platform, combining IDP and agentic AI. On the customer side, she leads solution design – mapping journeys, building document workflows and instrumenting metrics so impact is visible and time to value stays short. On the product side, she turns those learnings into features: ideating with users, shaping customer journeys and experience, and coordinating engineering, marketing and sales so the right problems get built, launched and adopted. Her focus is practical AI: LLM agents where they help, guardrails where they’re needed and feedback loops, so accuracy keeps improving across any document type or industry.

I design solutions with customers and hunt down the best ideas for Affinda's product roadmap.

AI solution design and implementation

Mapping business processes, designing document workflows with AI and ensuring smooth adoption and visible impact for enterprise customers.

Product development and customer experience

Translating customer needs into product features, collaborating with engineering, marketing and sales and refining user journeys through continuous feedback.

Practical application of AI (IDP and agentic AI)

Leveraging intelligent document processing and agentic AI in real-world workflows with a focus on accuracy, guardrails and ongoing improvement across industries.

Why 95% accuracy isn’t good enough for precision document processing

This article unpacks why ‘almost accurate’ isn’t good enough and what true automation-ready precision really looks like.

Discover the platform

Extract any information from any document and integrate it easily with your existing systems. Find out how.

See pricing, plain and simple

No up-front costs. No lock-in contracts. Just pay for what you use.